A MAS supporting intercultural knowledge management

Abstract: 
As an increasing tendency, people with different cultures must work together, which leads to understanding and communication problems. Such conflicts have special impacts in processes involving human-human interaction, like knowledge management. Several theories have been developed for modeling culture and for explaining common conflicts in terms of differences on such models. However, there is a lack of technological developments for alleviating the impacts of cultural conflicts. We present a study on cultural conflicts and their effects on knowledge management. We propose cognitive agents as the underlying methodology for developing a framework for managing cultural conflicts in processes influenced by people interaction. Omar Gonzalez-Padilla, Jean-Paul A. Barthès, Félix F. Ramos: A MAS supporting intercultural knowledge management. IEEE Computer Supported Cooperative Work in Design CSCWD 2011: 850-853
Author(s): 
Publication date: 
August, 2011
Publication type: 
International Paper